A: Yes. You must: A) qualify for the benefit based on the criteria in the Credit Protection Program Agreement; and, B) complete and supply us with any verification information/forms we request from you.
A: You must:
- be enrolled in the Program for a minimum of 30 consecutive days before your unemployment begins;
- be unemployed due to a layoff, a union-based strike, lockout or similar action or company shutdown (in the event of a strike, labor dispute or lockout, a union representative must sign a form specifying the situation);
- notify us within 365 days after the first date of unemployment;
- have been working at least 20 hours per week for a minimum of 30 days at the time of unemployment;
- qualify for State, Washington, D.C., or U.S. Territories unemployment benefits or be signed up with a recognized employment agency;
- complete and return any forms required by us as the proof of unemployment; and
- meet all requirements, as determined by us, applicable to your circumstances as described in the Credit Protection Program Agreement.
A: You must:
- be enrolled in the Program for a minimum of 30 consecutive days before your disability begins;
- be unable to perform the material and substantial duties of your occupation, or;
- be unable to perform the normal activities of a person of like age if you are not gainfully employed;
- be under the care of a licensed doctor or a licensed health care practitioner who will verify your disability, and who is not a family member;
- notify us within 365 days after the first date of disability;
- complete and return any forms required by us as proof of disability; and
- meet all requirements, as determined by us, applicable to your circumstances as described in the Credit Protection Program Agreement.
A: To process a loss of life benefit, please Contact Us.
A: No, your account will be closed and you may not use your account for any purpose
including purchases, cash advances or payments to third parties.
When your benefit period ends, the ability to use your account will automatically
be reinstated. If your account is over limit, past due, closed or blocked for reasons
not related to the benefit period, your account use privileges may not be reinstated
when your benefit period ends.
A: Yes, while your benefit request is being processed, please remember to keep paying
any amount owed on your account.
A: After you set-up Online access and login, click on the "Submit a Benefit" tab at the top of most pages and follow the prompts to request a benefit. Once your request has been processed, you will receive written correspondence in the mail in 7-10 business days.
A: After you set-up Online access and login, click on the "Benefit History" tab at the top of most pages. Next, click on “View Details” of the benefit you wish to check on to see more information.
A: Please call to speak with a Customer Care Representative. Click on “Contact Us” at the top of the page for details.
A: For security purposes, when your browser is inactive for 20 minutes you must start
a new session and you may be required to re-key information previously entered.
A: Benefit status is available 3 a.m. to midnight Eastern Time. Occasionally it may be unavailable due to maintenance or technical issues. If the problem persists, you may click on “Contact Us” at the top of the page for assistance.
A: Please contact us by phone or mail for assistance. Click on “Contact Us” at the
top of the page for details.
A: You can upload your form/document by going to the Benefit History tab, click on View Details, then click on Upload Form.If you are uploading supporting documentation other than your benefit form, please write your benefit number on the document before uploading.